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See Through Their Eyes: How to Anticipate The Needs of Your Clients

Providing Professional Drupal Services

See Through Their Eyes: How to Anticipate The Needs of Your Clients

Day:  Tuesday, 24. august 2010
Time:  13:30-14:30
45 minutes (+15 minutes Q&A)



This session will focus on opening your mind to the point of view of your clients. Whether you are working for a non-profit, a corporation, or your mom... we will cover some tricks that will help you understand what they want even if they can't explain it to you in Drupalspeak.

Ultimately, the aim of this session is to help you build skills that will enable you to understand your client's desires. Your clients get the Drupal site that they want. Your save time and energy (and money and aggravation) while you build it. This leaves both you and your client happy.

In particular, we will look at:

  • Identifying the type of client you're dealing with and anticipating communication gaps
  • Translating client-speak into functional requirements
  • Things Drupal makes hard that clients think should be easy, and how to satisfy your clients without rebuilding the world
  • Things Drupal makes easy that clients expect to be hard, and how to impress your clients
  • The importance of incremental training
  • How to go beyond functional requirements to make those small changes that make all the difference

The presenter, Stuart Broz, is a project manager with Trellon, where he works primarily with nonprofits and academic institutions. Before coming to Trellon, he worked as both a nonprofit project director and an academic professional.


Have a look at how scrum

26. August 2010 - 6:00

Have a look at how scrum works. A lot about scrum caters for the need that you cannot always anticipate what your client wants.

Then in terms of relating to / empathy with your client: NLP is a good start. That gives you actual tools to do this. A simple change of language where you use 'we' instead of 'you' when you talk about the project will make a huge difference. It gives them a sense that you are actively involved in their project and care for it deeply because the word we means that you see it as part of your identity.

You have the right idee, and you need to expand this with actual methods.